ye9vip Privacy Policy
ye9vip keeps players' personal data securely protected and never shares it with third parties without authorization.
Last updated: 29 October 2026Introduction and Purpose
This Privacy Policy ("Policy") explains how ye9vip handles the personal data of all players and users ("you") of the ye9vip platform, including its services, the website https://ye9vip.mom/ and related websites ("Platform").
By continuing to use the Platform, you are considered to have read and accepted the terms of this Policy. If you do not agree with the Policy, please do not continue using the services. ye9vip treats the protection of players' personal data as a core responsibility.
This Policy serves the following purposes —
- To clearly and transparently explain what personal data we collect and how it is stored,
- To explain why and how that data is used,
- To clearly inform players of their legal rights and choices,
- To state how much data is retained and for how long.
Types of Data We Collect
ye9vip collects the following categories of personal data in order to operate the platform securely and to provide services in compliance with the law.
2.1 — Account Registration Data
- Full name (in Burmese or English),
- Date of birth (to verify that you are 21 or older),
- Contact email address,
- Phone number (for OTP verification),
- Payment method details (KBZPay number, Wave Money number, AYA Pay number or bank account details).
2.2 — Gameplay and Conduct Data
- Game play records (game type, play time, amount wagered),
- Deposit and withdrawal records (amount, method, date),
- Bonus claims and VIP level progress recorded instantly.
2.3 — Technical Information
- IP address and network data,
- Browser type, OS version, device type,
- Cookies and session logs,
- Clicks, time spent, and navigation data on the site (analytics).
2.4 — Communication Information
- Live Chat conversation records,
- Email records,
- Support ticket and issue resolution records.
Purpose of Data Use
ye9vip uses the collected information only for the following legitimate purposes.
| Purpose | Example | Legal Basis |
|---|---|---|
| Account creation and management | Login verification, identity check | Contractual obligation |
| Processing financial transactions | Verifying and processing deposits / withdrawals | Contractual obligation |
| Security and fraud prevention | Checking suspicious logins, anti-money laundering checks | Legitimate interest |
| Providing customer service | 24/7 Live Chat support, email responses | Contractual obligation |
| Responsible gambling monitoring | Responsible gambling support | Legitimate interest |
| Platform improvement | Game activity analytics | Legitimate interest |
| Personalised service | Bonus recommendations, VIP rewards | Legitimate interest |
Cookies and Tracking Technology
The ye9vip platform uses cookies and similar technologies to improve user experience and maintain security.
Cookie Types
- Essential Cookies: Cookies that keep your login session active — without these cookies the site cannot function, and they cannot be removed,
- Functional Cookies: Store your preferences such as language selection and software settings,
- Analytics Cookies: Help us understand site usage patterns — these cookies cannot be personalised,
- Security Cookies: Protect against unauthorised access and CSRF attacks.
You can restrict cookies through your browser settings, but if essential cookies are blocked, some features of the platform may not work.
Third-Party Data Sharing Policy
ye9vip will not sell, rent, or trade players' personal information to third-party companies. However, sharing may be necessary only in the following cases.
- Service Providers: Payment processors such as KBZPay, Wave Money, and AYA Pay — they must handle data only under our instructions,
- Legal Requests: Access is granted in accordance with the law only when legal authorities request it during a formal investigation,
- Anti-Money Laundering: Only the required data is shared with financial monitoring organisations,
- Business Transfer: If ownership of the platform changes, data may be transferred with data protection guarantees in place.
We will not share any data with any third party that does not act in accordance with this policy.
Data Security Measures
To protect players' personal information, ye9vip applies the following technical and organisational measures.
- SSL / TLS Encryption: Data is protected with 256-bit SSL encryption during transmission,
- Database Protection: Servers storing data are protected with firewalls and access restrictions,
- Access Control: Data is accessible only to staff who need it, with authorisation checks in place,
- Monitoring: Security monitoring tools are used to detect unauthorised access in real time,
- Staff Training: Staff who handle data are required to complete data protection and privacy practice training.
No computer system in the world can be guaranteed 100% secure, so please keep your login credentials private.
Data Retention Period
ye9vip stores players' personal data only for the following maximum retention periods, based on the purpose of use.
- Active accounts: For as long as the account remains open, plus 5 years after closure (as required by law),
- Financial records: Minimum 5 years in accordance with anti-money laundering laws,
- Communication records: 2 years after the matter is resolved,
- Analytics data: No longer than 1 year — stored in non-personally identifiable form (aggregated form) only,
- Log files: 90 days for security review purposes.
Personal data that is no longer needed is securely deleted or converted into non-personally identifiable form.
Players' Data Rights
Right to Access
You can request to see what personal data we hold about you and why we are processing it.
Right to Rectification
You can request correction of any personal data that is inaccurate or incomplete.
Right to Erasure
You can request deletion of inactive account data, subject to legal retention limits.
Right to Object
You can raise an objection to any processing of your personal data, and we will take it into consideration.
Right to Portability
You can request that your personal data be provided in a readable format.
Right to Restriction
You can request that data processing be temporarily restricted rather than deleted.
To exercise any of these rights, please write to us at [email protected] regarding personal data protection. We will respond within 30 days.
Under-21 Child Protection Policy
ye9vip services are for players aged 21 and above only. The platform has no intention of knowingly collecting or handling personal data from anyone under 21.
If it is found that a person under 21 has registered an account using false information, their personal data and account will be immediately closed and deleted, and any wagered amounts will be reversed and returned.
Policy Updates and Notification
ye9vip may update this policy from time to time due to changes in legal requirements, changes to services, or improvements to the policy. The following provisions apply.
- For significant changes, we will endeavour to give 30 days' notice before the change takes effect,
- Minor updates will be indicated by changing the "Last updated" date on this page,
- Continued use of the platform after a policy update will be taken as acceptance of the changes,
- If you do not agree, you may contact us to discuss the matter and request that your account be closed.
Contact for Personal Data Matters
For questions about this policy, personal data rights requests, or confidential reporting of a data breach, you can contact ye9vip's data protection team through the following channels.
Live Chat on the platform
Support in Myanmar language 24/7